Our Terms and Conditions
Orders and Delivery info
All dried bouquets, candles and goods are available for delivery UK wide. All deliveries will be dispatched via Royal Mail or Parcel Force under standard UK delivery 3 - 5 working days with the exception of bespoke dried flowers. Specific arrival dates and times are not available.
We deliver our dried flowers letterboxes nationwide to all postcode areas for England and Wales starting at £6.00 via Royal Mail services.
Locally we can hand deliver all postcodes over a 3 mile radius from our studio location for £5.00 delivery charge. Depending on the size of the order If the delivery address is outside this area we will use the royal mail post or courier services to send your order.
If you are looking for same day or next day delivery please call us on 07789518969 and we will try our very best to accommodate your request.
We deliver our orders from 9.00am to 6.00 pm, Monday to Saturday. Sundays we deliver by appointment only . Otherwise if an order is received for a Sunday it will be processed the next working day. We are closed on a Sunday but please continue with your order on-line and it will be looked at on Monday morning.
Delivery times are not guaranteed and are dependant on delivery provider’s service.
Any delivery instructions given are at your own risk, if you give instructions for a safe place delivery or to be left with a neighbour, unfortunately we cannot take responsibility for any lost or stolen parcels or errors in specified delivery instructions.
If the recipient isn't in when we deliver, the item will be left with a neighbour where possible.
If your order arrives and the packaging is damaged, please take a photo before opening and do not sign for the goods unless you are happy to do so. In this instance, we encourage you to open the package and check the goods prior to accepting the delivery.
We cannot claim compensation from the delivery company on your behalf if the goods have been signed for, even if signed ‘damaged’.
During order submission you shall be required to provide us with your personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. It is your responsibility to ensure that all details provided are accurate and we will take no liability for failure to deliver goods due to incorrect details being provided.
• We accept payment by most major credit and debit cards and via Stripe and/or PayPal.
• By clicking on the 'complete order’ button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Online site.
• Submitting your Order Form is subject to our acceptance of this offer and we will not consider ourselves bound by a contract with you unless we have issued you a confirmation of order delivery by email. This is not the email sent on submission of an order.
We cannot be held responsible for incorrect addresses so please provide a full postcode and any instructions that will help the driver. Please provide an email and/or daytime phone number for yourselves and a telephone number for the recipient. Same-day orders must be ordered before 11o'clock otherwise delivery will be the next following working day.
If the recipient is out when we deliver, we will leave the gift with a neighbour if they are happy to take responsibility for it. If this cannot be done we may leave in a secure, dry place such as a porch, shed or garage. (please advise when ordering if there are any safe places where the item can be left should nobody be home).
If the gift cannot be left it will be returned to the shop for collection or re delivery. If the recipient is physically unable to collect their flowers/plant a new delivery date will be arranged with the recipient at the earliest convenience
Due to the speed in which our orders are processed, we can only accept cancellations up to 24 hours prior to the requested delivery date. Please contact us by calling the studio (see our contact details page).
Because of the perishable nature of Products and in order to assist us in resolving any complaints quickly, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.
• If you have a complaint relating to the quality of the product received, we will require a digital image to be sent to our email to assist with investigation of your complaint and to ensure a speedy resolution.
• We will consider refunds on a case by case basis, although refunds will not be given as a matter of course. An investigation into the complaint will be conducted and you will be notified in writing or via telephone of the outcome.
• Refunds will not be given for fresh goods that perish outside of 5 days following delivery - although the majority of our flowers will have a much longer shelf life than this; the lifespan of each piece will vary depending on the variety of flowers used. It is the responsibility of the recipient to ensure that correct care is offered to each piece to ensure longevity. Please follow the instructions on the care card provided with the flower gift.
If you (the customer) are unhappy with the condition of the flowers on delivery, you must inform us within 24 hours. We also kindly request that you send over a photograph.
If you wish you to change your order (for example date or delivery address) please let us know within 24 hours of delivery date.
If you cancel your order and request a refund, please note we keep 2% card processing fee.
If you wish to cancel your order for Christmas, Valentines or Mother’s Day delivery, please provide 7 days notice for full refund. If you cancel with less than 7 days notice no refund will be given.
We have a 21-day return policy for our dried flowers, which means you have 21 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the order number or proof of purchase.
You are responsible for cost of returning item to us.
We pride ourselves on the quality of our bouquets. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. To start a return, you can contact us at email@example.com. If your return is accepted, we'll send instructions of how and where to send package.
You can always contact us for any return question at firstname.lastname@example.org
In the event that you are not satisfied with the Online Service any complaints should be addressed to our contact details listed on the website.
Whilst we agree to use our reasonable endeavours to ensure that this Online Site and/or the Online Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Online Site and/or the Online Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Online Site and/or the Online Service impossible or impractical.
If you have any queries or concerns regarding any of our goods or services, please contact us prior to placing an order and we will be happy to assist.